Reference

Privacy Policy: How We Handle Your Account Information

We collect what we need to run your CK999 account — your mobile number for login, your bKash or Nagad wallet ID for deposits, and your betting history to show balance updates. Everything else stays optional.

Account login dataPayment wallet IDsSession and device logsContact preferencesWithdrawal verification
CK999 Privacy Policy: How We Handle Your Account Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you have questions about what we collect, want to update your contact details, or need to request account deletion, our support channels are open. Live chat gets you an answer in minutes; email works for detailed requests that need a paper trail.

Live Chat Open the chat bubble in the bottom corner of any page — our team can pull your account record and answer data questions on the spot, or escalate a deletion request to the compliance desk.
Email Support Send your privacy request to the support address listed in your account dashboard. Include your registered mobile number so we can verify your identity before sharing or deleting any data.
Account Dashboard Log in and check the privacy section under account settings — you can update your email, turn off marketing messages, and see the last five login sessions with device and location details.
DATA HANDLING

Security, Cookies, and Account Protection

We use SSL encryption for every page so your login and payment details stay private in transit. Cookies track your session so you stay logged in when you switch between the sportsbook and slots. We do not use third-party advertising cookies that follow you across other sites.

Encryption

Every page on CK999 runs over HTTPS. Your OTP, your bKash PIN entry on the wallet app, and your withdrawal requests are encrypted end-to-end so no one in the middle can read them.

Session Cookies

We drop a session cookie when you log in so you can move between live casino, slots, and the sportsbook without re-entering your OTP. That cookie expires when you close the browser or hit log out.

Account Security

We flag unusual login patterns — a new device from a different city, multiple failed OTP attempts — and ask you to confirm via SMS before letting the session through. Change your password or mobile number anytime in account settings.

Data Retention

Active accounts keep full transaction history. Closed accounts are archived for the fraud-check window, then personal identifiers are stripped. You can request early deletion by contacting support with your registered mobile number for verification.

Privacy Policy FAQ

We collect your mobile number for OTP login, your bKash or Nagad wallet ID when you deposit, and your device type to flag unusual login patterns. That is the minimum we need to run your account.

We share transaction references with bKash, Nagad, and Rocket processors to match your deposit to your balance. We do not sell your wallet ID or betting history to advertisers or data brokers.

Yes. Contact live chat or email support with your registered mobile number. We will send you a summary of your account data, login history, and transaction records within a few business days.

Log in, go to account settings, and uncheck the marketing-consent box. You will still get transactional messages like withdrawal confirmations and security alerts, but no promo emails.

Closed accounts are archived for the fraud-check and audit window, usually a few months. After that we strip personal identifiers. You can request early deletion by verifying your identity through support.

We use session cookies to keep you logged in and functional cookies to remember language and currency. Blocking them breaks login. We do not use third-party ad-tracking cookies that follow you around the web.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.